This is a template for ManageShopify (manageshopify.com), to be reviewed and adapted by the site owner before being relied on.
Because our work is a service performed for your store, this policy covers service fees, not physical products.
Before work starts: if you cancel after accepting a quote but before work has begun, any payment made for that work is refunded in full.
After work starts: fees cover time and work already performed. If you cancel mid-project, you pay only for work completed up to cancellation, as set out in your quote or agreement.
If we cannot deliver: if we are unable to deliver the agreed work, payments for the undelivered part are refunded.
To request a refund or raise a problem, contact us through the contact page. We would always rather fix a problem than argue about one.